![]() This invisible queue system tends to rely on honesty and good will. Although people are not lined up in a queue, everyone takes note of who was there before them, and when the bartender says “Who is next” people tend to point to who has been waiting longest. Invisible Queue in a barĪn alternative definition of an invisible queue is one in a bar, or to a lesser extent a barber shop. From hardcore gamers, to, Nintendo fans, Xbox gamers, PS5 converts, and everything in between. Here is a link to some interesting graphs showing how long people will wait in a contact centre queue. The PlayStation 3 Subreddit (PS3, PlayStation3, Sony PlayStation 3). when they hang up the phone), they are referred to as an abandoned call. When people give up on waiting in a queue (i.e. These messages should be updated every 30 seconds or so. Solutions to the Invisible Queue are to play messages announcing the Position in Queue or the Estimated Wait Time. In an invisible queue you start happy and get less happy as the call progresses. In a real life queue you start unhappy and tend (assuming the queue is moving) to get happier as you progress towards the front. While the person is waiting they are often played informative announcements or more frequently music on hold. This allocates the longest waiting caller to the next agent. The invisible queue in a contact centre relies on a technology called Automatic Call Distribution or ACD. Psychologically the different between a real life queue and a call centre queue are quite different. There has been an increase in the number of families that the council has a statutory duty to help, including homeless households, so there is great demand on the properties becoming available.An Invisible Queue is a call centre queue where the caller is not made aware of how they are progressing – typically in a call centre. The council will make direct offers to certain applicants rather than advertising on Bexley HomeChoice and there is provision for this in the allocations policy. On the recent lets, why is there only 1 bid for some of the properties? Housing associations may ring, text, EMail or send a letter to you. ![]() Please wait to hear from the housing association and ensure your contact details are up-to-date on Bexley HomeChoice. The length of time before viewing of properties takes place will vary quite a lot so it could be very quick or could take several weeks, sometimes it can be a few months. You need to be in the top ten of the bidding queue to reach a shortlist. The housing associations contact applicants on the shortlist to arrange viewings. My bid was in the top ten in the bidding queue. The length of time taken for the viewing and acceptance of properties will vary quite a bit so it could take a while for the final position to appear on Bexley HomeChoice. Only the first 10 households in the bidding queue are shortlisted and the housing associations will contact people on the shortlist to arrange viewings, although they are unlikely to contact all ten. When will I hear whether I’ve been successful in bidding? If you do not come very high in the bidding queue for properties this is because there are a large number of households ahead of you whose application is either in a higher priority band, or who are in the same band but have an earlier band date than you. When the bidding cycle closes your bids move to historic bids. You will need to login to your account and click on ‘My Bids’, then click to ‘filter’ for historic bids. You can see your final queue position on Tuesday morning each week. Bids are ordered automatically according to band and band date. There is no advantage in bidding early in the bidding cycle as applicants have five days in which to place their bids. Your queue position changes as other people place their bids. Why does my queue position keep changing? Where a preference is given to a particular group of applicants this is stated in the marketing information on the property advert. Alternatively, they may have been given a preference for that type of property. For example, if you are 25th in the bidding queue there are 24 applicants who also bid on the property whose application is in a higher band, or the same band but they have an earlier band date than yourself. Your queue position tells you where your bid has been placed in the queue and shows how many bids are ahead of yours. What does my queue position mean when I place a bid? Please click on 'Scheme guide’ then on ‘How to bid’. When you login to your account there is a menu at the top. Bids can be placed on available homes between midnight Wednesday evening/Thursday morning until 11:59 pm on a Monday each week. Available homes can be seen each week on the internet at or in the Newsletter available in all libraries in the Borough and at the Civic Offices Contact Centre.
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